A Message to our Community About COVID-19

  • 15-MAR-2020

New Balance Community,
We hope you and your loved ones are safe during this unprecedented time. As the COVID-19 pandemic continues to spread, we are implementing a series of additional measures to ensure the health of our associates, customers, and communities. 
These measures include temporary office, factory, and owned store closures in the United States, Canada, and Western Europe. Effective Monday, March 16, these facilities will remain closed until further notice. All associates in North America will receive their regular pay and benefits during this period.
At this point, NewBalance.com will remain operational, and we will continue to evaluate our operations as the global situation develops. However, we are temporarily suspending our NB1 custom footwear program made at our Lawrence, Massachusetts factory. 
While we do not expect significant shipping delays, we ask for your patience while we work hard to ensure that you receive your merchandise in as close to your estimated shipping window as possible.
We must all do our part to help contain the spread of COVID-19.  New Balance has previously enacted precautionary safety measures globally including business travel restrictions and remote work policies that will remain in place until further notice.  We strongly encourage everyone to take all precautionary measures to safeguard their health, and the health of others, as recommended by World Health Organization and the United States Centers for Disease Control and Prevention.
Thank you for being part of our New Balance community. We will do everything in our power to welcome you back into our owned stores as soon as it’s safe to do so. 
Joe Preston 
President and Chief Executive Officer
New Balance


  • Jennifer Keddy
    Global PR Manager
    United States
  • Joanna Howarth
    PR Senior Manager
    United States